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Refund Policy

abalso AI ssh · Last updated: August 2026 · only the German version is authoritative

This policy applies to the paid Pro and Plus subscriptions of abalso AI ssh. Sales, invoicing and payment processing are handled by our reseller and Merchant of Record Paddle.com Market Ltd. ("Paddle"). Refunds are processed by Paddle on our behalf and returned to the original payment method.

30-day money-back guarantee. If you are not satisfied with Pro or Plus, we will refund the full purchase price within 30 days of the first purchase of the respective subscription — no questions asked.

Subscription renewals

Your subscription renews at the end of each period (monthly or yearly). You can cancel any time effective at the end of the current period — via the management link in your Paddle purchase confirmation. If a renewal was charged unintentionally, contact us within 30 days; we refund unused renewals generously.

Requesting a refund

After a refund the paid tier ends and the app falls back to the free tier — without data loss: your server profiles, keys and settings remain.

7-day trial

The 7-day trial requires no payment details and does not create a purchase — so there is nothing to refund. It ends automatically; a subscription only starts with an explicit purchase.

Processing time

Refunds are usually initiated within a few business days. Depending on your bank or payment provider it may take a few more days until the credit is visible.

Statutory right of withdrawal (EU consumers)

As an EU consumer you have a 14-day right of withdrawal. If performance begins at your request during the withdrawal period, you owe compensation for the value of the service provided until withdrawal. Our voluntary 30-day money-back guarantee on the first purchase applies in any case.

Contact

Eduard Mehrtens e.K. · Am Hagen 15 · 28790 Schwanewede · Germany
Email: info@abalso.de